SIMAH and Qarar to deliver smart collection solution to Zain KSA

New customer management system to automate collection operations

The Saudi Credit Bureau (SIMAH) and Qarar, the region’s leading decision automation solution providers have announced today that Zain, the leading mobile voice and data services operator and the largest Telecom provider of the 5G network across Saudi Arabia has selected Qarar’s advanced Collection System “CollectSmart” to decrease credit risk and improve its collections performance.

The new collection process will deliver a comprehensive credit risk management solution covering data, advanced analytics, and automation, including SIMAH’s P360 Professional Services Data Inclusion and Automation Summary Credit reports. The deployment tightly links strategy design and execution to achieve quick, painless deployments and unmatched performance monitoring. It is a fully configurable system in accordance with Zain’s requirements and a complete end-to-end collection solution. Furthermore, the scope of the partnership agreement extends to advisory and professional services.

Mehdi Khalfaoui, Chief Financial Officer at Zain said, “This new partnership serves our strategy to transform our operations and invest in very advanced collection system that will allow Zain to improve further its customer’s quality and selection. We are excited about this new partnership with SIMAH and Qarar which will enable us to harness their smart solutions to enhance and automate our customer management, while improving the effectiveness of collection operations and reducing credit risk.”

Alaa AlMashhadi, Chief Business Development Officer at SIMAH said: “Zain is already taking big strides in digitisation that will greatly boost their customers’ journeys, and we applaud their initiative. We are confident that with the implementation of this project Zain will not only meet the key success factors but will also gain a flexible platform for their future decision management activities”.

Zaid Kamhawi, CEO of Qarar said: “Our partnership with Zain KSA will see us raising the benchmark and setting new standards in debt collection processes and services, and it is a privilege to be partnering with the leading telecoms provider in the Kingdom. This is an especially exciting project for Qarar as we are demonstrating our well-established expertise in the telecom industry”.


Zain Telecom